维修服务条款与细则
Repair Service Terms & Conditions
请在提交保修注册或接受维修服务前，仔细阅读以下条款。
Please read the following terms carefully before submitting warranty registration or proceeding with repair services.
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1. 维修范围
Scope of Repair
• 本公司仅维修顾客授权的设备及所述问题，其他隐患或问题如未被检测出，将不在维修范围内。
We only repair devices and issues authorized by the customer. Any undetected issues or hidden defects are not covered.
• 对于非原厂配件，我们将提前告知顾客并征得同意后才进行更换。
We will inform and obtain consent before using any non-original replacement parts.
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2. 资料及数据
Data & Information
• 顾客有责任在维修前备份手机内的所有资料、照片、联系人等数据。
Customers are responsible for backing up all data, photos, contacts, etc., before repair.
• 我们不对维修过程中可能导致的数据丢失负责。
We are not liable for any data loss that may occur during the repair process.
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3. 保修政策
Warranty Policy
• 所有更换零件提供 [请填：30天 / 90天 / 6个月] 保修（非人为损坏情况下）。
All replaced parts come with a [please fill in: 30 / 90 days / 6 months] warranty, excluding human-induced damage.
• 保修仅限于原维修项目和更换的零件。
Warranty applies only to the original repair items and replaced parts.
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4. 保修不适用情况
Warranty Exclusions
以下情况不享受保修服务：
Warranty will not apply under the following conditions:
• 人为损坏（如摔落、水渍、压力等）；
Physical damage (drops, water damage, pressure, etc.);
• 擅自拆机或他人维修；
Unauthorized disassembly or third-party repair;
• 软件问题（如刷机、系统更新出错）；
Software issues (e.g. flashing, failed updates);
• 非本公司更换的零件故障。
Faults in parts not replaced by us.
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5. 维修风险声明
Repair Risk Disclaimer
• 某些维修（如主板维修或进水清洗）存在一定风险，可能导致设备无法恢复原状或修复失败。
Some repairs (e.g., motherboard or water-damage cleaning) involve inherent risks and may result in non-repairable devices.
• 顾客了解并同意承担此类风险。
The customer understands and agrees to bear these risks.
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6. 报价与付款
Quotation & Payment
• 所有维修报价须经顾客确认后方可进行维修。
All repair quotes must be confirmed by the customer before proceeding.
• 完成维修后需全额付款，方可取回设备。
Full payment is required upon repair completion before the device can be collected.
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7. 设备保管
Device Storage
• 完成维修后，请在 30天内 取回设备，逾期我们有权处理设备且不承担任何责任。
Please collect your device within 30 days after repair. We reserve the right to dispose of uncollected devices without liability.
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8. 隐私与保密
Privacy & Confidentiality
• 我们尊重顾客隐私，在维修过程中不会擅自查看或泄露设备内的信息。
We respect customer privacy and will not access or disclose any personal data during the repair process.
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Dr. Phone 手机配件保修政策
Dr. Phone Mobile Accessories Warranty Policy
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适用产品范围
Applicable Products
本保修政策适用于由 Dr. Phone 销售的以下手机配件：
This warranty policy applies to the following mobile accessories sold by Dr. Phone:
• 数据线 Charging Cables
• 充电器 Power Adapters
• 行动电源 Power Banks
• 耳机 / 蓝牙设备 Earphones / Bluetooth Devices
• 手机壳 / 保护膜 Phone Cases / Screen Protectors
• 其他配件 Other Accessories
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保修范围
What the Warranty Covers
保修服务涵盖以下非人为损坏导致的产品问题：
This warranty covers the following issues not caused by human damage:
• 无法正常使用（如无法充电、无法连接）
Not functioning properly (e.g., not charging, not connecting)
• 正常使用中出现的断裂、发热或故障
Breakage, overheating, or malfunction during normal use
• 制造缺陷
Manufacturing defects
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不适用保修情况
What the Warranty Does NOT Cover
以下情况不在保修范围内：
This warranty does NOT cover:
• 进水、摔落、拉扯等人为损坏
Physical damage such as water exposure, drops, or stretching
• 正常磨损（如刮痕、掉漆）
Normal wear and tear (e.g., scratches, discoloration)
• 自行拆解、改装或维修
Unauthorized disassembly or modification
• 无有效购买凭证
No valid proof of purchase
• 超过保修期限
Warranty period has expired
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保修流程
Warranty Claim Process
1. 请保留购买凭证（收据或订单截图）
Keep your receipt or order screenshot.
2. 联系 Dr. Phone 客服或到门市办理
Contact Dr. Phone support or visit our store.
3. 经检测确认问题后，我们将提供免费更换或维修服务
After inspection, we will offer a free replacement or repair if eligible.
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Dr. Phone 客户服务 Dr. Phone Customer Support
• 电话 Tel: +6012 249 0199
• 邮箱 Email:
• 地址 Address: [ ]
• 营业时间 Opening Hours: 每天 Daily 10:00AM – 10:00PM
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确认条款
Agreement Confirmation
☐ 本人已阅读并同意以上维修条款与细则。
☐ I have read and agree to the above Repair Service Terms & Conditions.
